Passports & Visas

It is your responsibility to obtain any passports, visas, and health certificates, and to comply with any other regulations for your destination, including any stops en route. We cannot accept any responsibility or liability if you cannot travel, are denied boarding or entry, or if you incur any other costs because you have not checked or complied with any passport, visa, immigration, legal, or health requirements.

A valid ten-year British Passport, with a minimum validity of at least six months on the arrival date back in the UK is required for the majority of international destinations. If your passport is due to expire within the next 12 months, we advise you to thoroughly check the requirements of the country you intend to visit prior to finalising your travel plans. For full information please visit Non-British citizens must check their passport and visa requirements prior to booking with the Embassy or Consulate of the country they intend to visit.


Passenger Names and Advance Passenger Information

All airlines now require Advance Passenger Information at the time of booking or prior to issuing travel documents. It is essential that the name(s) you provide at the time of booking exactly matches that on your passport(s). Airlines will not allow any subsequent changes to the spelling of name(s) without incurring a penalty. Some airlines may insist on a new ticket being purchased (at the current price), without a refund of the original ticket. Replacement passengers are not permitted to take over existing flights booked.

Passport information, date(s) of birth, your mobile telephone number, and emergency contact numbers are required at time of booking. Without this information, assistance with disruptions, weather related cancellations, delays, or re-booking cannot be effectively provided by us or the airline, and no reimbursement shall be made for any costs or losses incurred as a result.

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