Essential Information

Travel Insurance 

It is vital that all passengers hold adequate travel insurance with full cancellation and medical cover at the time of booking.  Please check your policy details carefully and take the information with you on your journey. It is your responsibility to ensure that your insurance policy is suitable for your particular needs and that you are aware of any exclusions. It is vital to declare any pre-existing medical conditions, medications you may take, previous hospital stays, or other medical information. Failure to do so would likely invalidate your insurance policy. You should not travel against the advice of your medical practitioner, or with undiagnosed symptoms.


Restrictions on Alcohol, Drugs and Prescribed Medication

Restrictive legislation against the carriage of alcohol, prescription medication, and other drugs is increasingly common in destinations worldwide. To ensure you comply with any restrictions and local laws, please visit for updated information on the laws governing alcohol, prescription medication, and other drugs, and for restrictions on smoking / electronic cigarettes.


Driving & Rental cars

Laws, licensing requirements, and age limits vary throughout the world. We recommend you check with your Travel Specialist, or the relevant embassy or consulate. Please ensure you take your British driving licence with you (photo card plus paper copy if applicable). Car costs vary considerably depending on the country and it is important to note that during the high season you should reserve your car at the time of booking to avoid disappointment.  Some destinations require an International Driving Permit as well as your licence. This is often the case in countries using a non-roman alphabet. They can be obtained from a post office, so please allow ample time for this. Be aware that there is more than one type of International Driving Permit. The requirements for each country can be checked here:


Seat Requests

Most airlines will not permit you to pre-allocate seats until your flight booking is ticketed. Many have introduced charges to pre-book regardless of class of travel, therefore please refer to the airline's website for current information and guidance. Please be aware that pre-bookable seat selection is not guaranteed (as per the airlines’ conditions of carriage).


Baggage Allowance

Luggage allowances and permitted items including electronic devices vary from airline to airline.

Any excess luggage will be charged at the discretion of the airline, usually on a per-kilo basis. Please note that, generally speaking, most low-cost airlines and many domestic flights will make a charge for checked baggage. We recommend that you check the luggage policy of the airline(s) with which you are flying prior to travelling.


Flight Check-In

We strongly advise you to check-in at least 3 hours prior to the departure time on your flight tickets to allow ample time to pass through security screening or other check points. Failure to do so could result in you being denied travel. Most airports no longer make announcements for flight departures; therefore it is the customer's responsibility to check the airport screens and ensure that they are at the departure gate no later than 45 minutes before their departure time (60 minutes for some destinations).

If your flight is delayed, most airlines will still require you to check-in in line with the original time; please check with your carrier.

Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. If you fail to check-in on time, the transport provider is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your destination, any cost or loss incurred as a result will be your responsibility. May we also remind you that certain items are not allowed to be carried in your hand luggage and must be checked-in and placed in the aircraft hold. For full details of items permitted onboard, please check with the airline you are flying with.


Flight Delays

Adverse weather conditions, crew illness, security incidents, and technical problems may result in flight delays. While the airline may make alternative arrangements to ensure you reach your destination, there will be no compensation for any loss of services or any consequential reduction in the length of your trip. However, such an occurrence may be covered by your travel insurance policy and you should contact them in order to make a claim.

Some EU-based carriers may offer refreshment vouchers or fixed compensation if the delay qualifies (based on time of delay, distance of travel, delay cause). Speak to ground staff at the time to check if any entitlement applies.


Flight Schedule Changes

Regrettably, airlines occasionally change their flight schedules. Please note that we cannot be held responsible for any such changes made after the time of booking. Final flight times will be detailed on your travel documentation, please check these times carefully.


Code Sharing

Many airlines work in partnership with other airlines and sell seats on each other's flights to provide a better choice to their customers and accessibility to onward flight connections. This means that your flight may be operated by a different carrier to the one you expect. Please check your itinerary carefully as this could affect your check in desk and terminal.


Accommodation Check-In and Check-Out Times

Check-in and check-out times may vary from hotel to hotel, please check with us at the time of booking. Some hotels will endeavour to accommodate early arrivals or late departures, but this is not always possible. If you would like to have access to your room outside of the normal check-in / check-out times, this can be arranged for a supplement at the time of booking.


Credit Cards

At the vast majority of hotels across the globe a valid internationally-recognised credit card is essential and will be requested at check-in to guarantee your hotel extras bill for any incidental costs.


Force Majeure

Except where otherwise expressly stated, we regret we cannot accept liability or pay any compensation where the performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss, or expense of any nature as a result of "force majeure". In these conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include adverse weather conditions, fire, industrial dispute, natural or nuclear disaster, closure, restriction, or congestion of airspace, airports, and ports, actual or threatened war, riot, civil strife, or terrorist activity, and all other events outside our control. Force majeure also includes the UK Foreign Office advising against all travel or all but essential travel to any country, region, or destination.

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